• Create custom account roles with specific permissions and assign it to groups of users with similar responsibilities and use cases. For eg: customised roles for Engineering Managers could have view permissions for all teams, allowing for visibility into the entire organisation.
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• Change a team’s settings to grant all users certain specific permissions. For eg: the Database team’s incidents can be configured to be viewable by all dependant users allowing them to correlate Database issues with other incidents.
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• Enable incident responders to pull in other associated team’s on-call users, allowing for more effective collaborative triaging and a decrease in fire-fighting friction.