The following are the permissions required to merger incidents.

  1. Intra-team Incident Merge: By default, users can merge incidents within their own team.
  2. Inter-team Incident Merge: To merge incidents across teams, Incident Write Team Level permission must be granted by the teams of both child incidents and the parent incident.
  3. Account-level Write Permission: Even users with the Incident Write Account Level permission cannot merge incidents if the respective teams have not enabled the incident write permission.
  4. Account owners and Administrators cannot merge incidents unless they are part of the team the incidents belongs to.
  5. To view the child incidents, the user must have incident read permission, either from the account or team level.