Alerts and Alert Rules

What’s the difference between an alert and an incident?
There are six alert types in Zenduty - Critical, Error, Warning, Acknowledged, Resolved, and Info. Every alert coming from an integration source has an ...
Mon, 16 Oct, 2023 at 7:15 PM
What are ‘similar’ incidents in Zenduty?
A similar incident according to Zenduty is a previous incident created with the same entity id as the new incoming alert.
Mon, 16 Oct, 2023 at 7:15 PM
What happens if there are multiple contradicting alert rules matching an incoming alert?
In such a case where multiple rules match and are attempting to perform contradicting actions to an alert, the latest created rule takes precedence and will...
Mon, 16 Oct, 2023 at 7:15 PM
How can I change the SMS content for Zenduty Alerts?
The Zenduty SMS content is built around the Alert Title i.e. the Alert Message. So, to change the SMS content you can write rules to alter the Alert Message...
Mon, 16 Oct, 2023 at 7:15 PM